NEW ENQUIRIES: Call the Southwark Council Covid-19 support line: phone 0207 525 5000 from 9am-5pm, or email: email@example.com.
MAKE CHANGES: If you are already receiving parcel from us please use this online form for all queries, amendments or cancellations.
Latest Update: 28/05/20:
Delivering as usual 10am-1pm and 6-8pm Mon – Sat
Recipients will receive a text on the day of delivery.
Sometimes our riders are unable to complete all the scheduled deliveries.
Any incomplete deliveries will be automatically rescheduled for the next available shift – usually the same time the following day.
The Walworth Community Food Hub has been set up to help local residents significantly affected by Covid-19. It is operated by Pembroke House staff and volunteers, and supplies fresh food via volunteer cycle couriers direct to residents’ doors.
We’ve been able to get food packages out to a wide range of people in acute need: from a mother with a several-week-old baby who has just been discharged from hospital with Covid-19, to struggling families in multiple occupancy households with no recourse to public funds, to one venerable recipient of 101 years old! The feedback we are getting is that these deliveries really do make a massive difference.
As a community hub, our primary target group is people who’ve had a significant change in food security circumstances due to Covid-19, and who may fall through the gaps of local authority and food bank provision.
About the Scheme
How much food are you distributing?
Week of the 21st May: we are distributing over 6 tons of food, via 800 individual volunteer courier journeys to over 480 households.
What’s in the food packages?
The bags are different each time. They average 8 kilos and contain a mix of fresh fruit and vegetables, often eggs, bread, snacks, meat, dairy and ready-meals. We aim for a balanced diet and a varied mix.
What area do you cover?
2.5 km as the crow flies from Pembroke House (SE17 1QR). So that’s all of SE17 and some parts of SE1, SE5, SE11, SE15, SE16. You can check the distance between Pembroke House (SE17 1QR) and your postcode here: Distance Between Full UK Postcodes
Who is receiving food?
Our current list includes regulars to the Pembroke House lunch club and the Walworth Living Room, as well as the following partner organisations:
1st Place Children and Parents’ Centre
Albrighton Community Centre
Body & Soul
Lambeth Social Prescribers
Manor Place Hostel
North Walworth Mutual Aid
Quay Health Solutions
Solace Women’s Aid
Southwark Charities (Christchurch & St Mary’s almshouses)
Southwark Council Covid-19 support
Southwark Housing Office
St George the Martyr Charity
St George the Martyr Church
Surrey Square Primary
Tatum Community TRAs
Villa Street GP
How can I volunteer to help?
Over 250 people have now signed up to volunteer with us and so we need to pause our recruitment for the moment. We will be advertising more volunteer roles soon so do follow us on Twitter (@Pembroke1885) or Facebook (PembrokeHouse) to keep in touch with what we are doing.
How can I donate to support the scheme?
Right now, our most urgent need is support to keep the hub activities running, so we’ve launched a fundraising campaign: the Pembroke House Covid-19 Appeal.
Can people self-refer?
If recipients are not already in touch with Pembroke House or one of our local partner organisations, they can be referred to the Pembroke House food delivery scheme via the Southwark Council Covid-19 support line: phone 0207 525 5000 from 9am-5pm, or email firstname.lastname@example.org.
Information for Current Recipients
How can i get in touch?
CONTACT US: Please use this online form for all queries, amendments or cancellations to an existing delivery service.
Frequently Asked Questions:
How much food will i get and how often?
The current options are:
Standard bag (7kg) 1 x week (1-3 people)
Standard bag (7kg) 2 x a week (3-5 people)
Standard bag (7kg) 3 x a week (5+ people)
You can request a change via the form link above.
Can you let me know in advance which day I’m going to get a delivery?
Deliveries are between 10am-1pm or 6-8pm Monday to Saturday. We will send a text in advance, on the day of delivery (or the day before for morning deliveries).
Can the couriers give me a call?
Sorry no, for safeguarding, our couriers are never given your phone number. If you can’t answer the door we suggest you arrange for delivery to a neighbour.
Are there any options? What if I don’t like something, or have an allergy?
The only food option we can specify at this time is ‘No Meat’. We suggest this option for Halal.
I need more (or less) food!
Let us know via the form link above.
What if I’ve been told I’ve been referred, but am not receiving the bag?
Please reconfirm your address via form link above.
What if I want to stop the delivery?
Please use the form link above.
How do I offer feedback?
We would love to hear if you are enjoying the food packages – and if you have any photos we could share. Please use the form link above.
What if I have a request for a specific item?
Sorry at this time, we cannot process any other requests except for those mentioned above.
Is the food out of date?
Occasionally some food in the parcels may be past the Best Before date. It is perfectly safe to eat. We never send out anything beyond its Use By Date.
Use By dates indicate when a food is safe to eat, but Best Before date is different and is only a recommended eating date for maximum freshness, and can often be extended.
For any food included in this parcel that is past its Best Before date Pembroke House will have received a certificate from the manufacturer extending the best before date for these specific items, and guaranteeing that the food is safe to eat.
Our hub follows a strict food hygiene protocol around the refrigeration and safe storage of fresh food.
Information for Referral Organisations
We are a local organisation and would like to refer people to you scheme – how do we become a partner organisation?
Please email email@example.com with NEW REFERRAL PARTNER in the subject line.
How soon after being referred will the first food parcel be delivered?
Currently urgent referrals received before 2pm on a working day (currently Mon-Fri) will be scheduled for the next working day. Less urgent requests will be scheduled for delivery within 1-3 working days.
Currently we do not contact recipients – we just schedule the first available delivery slot, send a text a few hours before, and then the couriers will arrive with the food. As a referral organisation you will only hear from us if we can not accept the referral, or if the couriers experience a problem with the delivery.
All new referrals are automatically scheduled for recurring deliveries.
If the recipient does not require a recurring delivery please use the form linked below to cancel.
What is the criteria for receiving food parcels?
We prioritise regular deliveries to people who are self-isolating due to Covid-19 symptoms, suffering a sudden short-term lack of funds due to Covid-19 (loss of work, etc.), or experiencing significant extra pressure as carers.
We prioritise those who do not have other means of support such as friends, family or neighbours, access to online shopping, or access to food banks .
Where capacity allows, we will also deliver food to those who are house-bound or especially vulnerable to Covid-19 due to age or health conditions.